Uber is fully committed to unprecedented accountability and action on safety. In addition to the many policy improvements, stronger background checks and dozens of features we have rolled out over the last few years, we are committing to additional actions today: Prior to this effort, there was no uniform industry standard to count reports of sexual assault consistently. While no form of transportation can ever be 100% safe, we’re continuously working to do more and do better on safety. In a report released Thursday, Uber voluntarily disclosed the first comprehensive review of safety issues involving its ride service. But we feel it’s time for a new approach. This Safety Report, the first comprehensive publication of its kind to be issued by a company, shares details on Uber’s safety progress, processes, and data related to reports of the most critical safety incidents on our platform. Sexual violence in particular has been a challenge for Uber as well as rivals including Lyft Inc. and China’s Didi Chuxing Technology Co., prompting heightened pressure from lawmakers, advocacy groups and customers to address the problem. Because intent alone is not enough, we’ve tripled the size of our safety team since 2017, with more than 300 professionals now dedicated to safety for our core rides business. Bringing this issue it into the light, counting it consistently, and publicly sharing data is a gamechanger and something we don’t see very often. While no form of transportation can ever be 100% safe, we’re continuously working to do more and do better on safety. We’ve also pioneered many industry-leading safety features such as, continuous background screenings of drivers, We encourage riders and drivers to report any safety issue- big or small- to Uber because this information helps us maintain and enhance the safety of our platform. We encourage riders and drivers to report any safety issue- big or small- to Uber because this information helps us maintain and enhance the safety of our platform. In its 84-page report, Uber said 99.9% of its rides ended without any safety reports and that the remaining 0.1% mostly detailed minor safety issues, like harsh braking. The ride-hailing company noted that drivers and riders were both attacked and that some assaults occurred between riders. This report brings hard data to bear in order to drive accountability and improve safety for Uber and the entire industry. In the safety report, Uber said 464 people were raped while using its services in 2017 and 2018. By sharing hard data, we can hold ourselves accountable and share best practices with other companies for the benefit of everyone. We’re rolling out new features that allow riders to verify their driver with a secure PIN code, send a text message directly to 911 operators, and report safety incidents to Uber before their trip is even over. This form is for people without Uber accounts to report serious incidents about a driver or vehicle on the Uber platform, such as: - Car accidents - Unsafe driving - Verbal or physical altercations - Inappropriate physical contact If you have an Uber account and requested the trip, please select your issue from the list below. In 2020, Uber will expand sexual misconduct and assault education to all US drivers. Whether you are travelling solo or with your family, the options of Uber Intercity Go, Premier and XL ensure that everyone can be safely accommodated. The topic was broad: how could Uber—with nearly four million trips happening every day in the US alone—become the safest ridesharing app in the world? Lyft, the second-largest ride-hailing service in the U.S., has also said it would release a … Voluntarily publishing a report that discusses these difficult safety issues is not easy. Almost all of them — 92% — were riders. This includes traffic fatalities, fatal physical assaults and sexual assault. A new Uber safety report reveals nearly 6,000 sexual assault incidentswere alleged between 2017 and 2018. You can do so in a variety of ways, including: in-app, via our Critical Safety Line, and on the web. Read the report Get help with your Uber account, a recent trip, or browse through frequently asked questions. Uber identified five categories of sexual assault, including nonconsensual touching and kissing. You can do so in a variety of ways, including: in-app, via our Critical Safety Line, and. The safety report also revealed there were 97 fatal crashes reported in relation to the Uber app, 107 people died over the last two years in those crashes. We’re pleased that Uber has not only voluntarily taken this step, but is also partnering with us to establish RALIANCE Business, a resource center that can help companies and organizations measure, respond to, and prevent sexual violence. • 0.0003% of trips had a report of a critical safety incident,1 which are the incidents referenced in this report. What began that day was a 21-month effort that has included a review of hundreds of thousands of customer support requests; a complete rethink of how we categorize the most serious safety incidents that happen during Uber trips; an overhaul of how we train our support staff; and an even bigger investment in cutting-edge safety technology. Keeping this information in the dark doesn’t make anyone safer. Uber has taken a data-driven and transparent approach that will help provide a deeper understanding of road safety and how cities move.”, —Jonathan Adkins, Executive Director, Governors Highway Safety Association. Uber released its first-ever safety report, chronicling all reported issues of sexual assault, homicide and fatal accidents in the U.S. in 2017 and 2018. Q: Why should we trust that these numbers are accurate? Uber released its first safety report yesterday looking at two years of data and, while the practice of using ride-hailing apps is mostly safe, there are some alarming figures to be aware of. But we do know that every form of transportation is impacted by these issues. In 2018, over 36,000 people lost their lives in car crashes in the United States alone, Approximately 20,000 people were the victims of homicide in 2017, Nearly 44% of women in the US have been a victim of sexual violence in their lifetime—which means that more than 52 million women live with that experience every day. The vast majority of the reports that Uber receives are not safety related at all. But when it comes to the person behind the wheel, women riders want women drivers. So it was a watershed moment for the anti-sexual violence movement when Uber made the unprecedented decision to voluntarily publish its US Safety Report a … If we want to end sexual violence in one generation, we need more data, and more companies willing to step up and be accountable.”, —Ebony Tucker, Executive Director, RALIANCE, “As an advocate who has been working in the movement to end sexual violence for the past 20 years, I welcome this unprecedented report. We’re rolling out new features that allow riders to verify their driver with a secure PIN code, send a text message directly to 911 operators, and report safety incidents to Uber even before their trip is over. We believe Uber is one of the safest ways to get from A to B. We want companies to be able to use this information to protect their customers. : a new resource center that will be dedicated to helping public and private sector leaders adopt consistent, evidence-based standards and strategies to improve how they measure, respond to, and prevent sexual violence that may occur in the workplace or within business operations. But the report does not include thousands of accidents involving the Uber app — both fatal and nonfatal — that the firm knows about. That’s why, last fall, we partnered with the National Sexual Violence Resource Center and the Urban Institute to create this much-needed classification system—and we made it open source so that other companies can use it to improve safety for their own customers. You can find out more in our. that we are sharing with you, the public, today. For example, the NYPD received 1,125 complaints of sex offenses in the transit system during the same time period covered by this report (source). Before anyone can drive with Uber, they must undergo a multi-step safety screen, including being checked for driving violations, impaired driving, violent crime, and other checks. The data in this report shows that serious safety incidents are exceedingly rare. In fact, more than 99.9% of trips end with no safety issue at all. Uber’s US Safety Report, the first comprehensive publication of its kind to be issued by a company, shares details on Uber’s safety progress, its processes, and data related to the reports of the most serious safety incidents occurring on our platform. We want you to feel safe riding with Uber as our communities start to move again. The 2020 Safety Report also places an increased focus on Uber ATG’s progress in organizational safety — central to which is our instantiation of … , leaders in sexual violence awareness and prevention, to create a resource center that will help companies adopt consistent, fact-based standards and strategies and improve how they respond to, prevent, and publicly report on sexual violence. This classification system will allow companies and organizations to not only track reports effectively, but to make this important data public and share best practices that make everyone safer. And because we have one of the best technology teams in the world focused on safety, we’ve also added new safety features like our In-App Emergency Button, more rigorous background checks that continuously look for new criminal offenses, and technology that allows us to check in with customers if we detect a potential crash or unexpected long stop during a trip. We’ve also pioneered many industry-leading safety features such as continuous background screenings of drivers, a 911 emergency button in the app and our RideCheck feature. Most companies don’t talk about these hard issues, and they don’t share data about serious safety incidents that impact all companies because it can invite negative attention. For example, the NYPD received 1,125 complaints of sex offenses in the transit system during the same time period covered by this report (, We believe Uber is one of the safest ways to get from A to B. We’re committed to finding a way to share the names of drivers who have been banned from our platform for the most serious safety incidents with our ridesharing peers. At that scale, we are not immune to society’s most serious safety challenges, including sexual assault. We’re also committed to sharing the names of drivers who have been banned from our platform for the most serious safety incidents with our ridesharing peers. Uber’s US Safety Report includes information about Uber’s actions on safety, as well as data on the most serious safety incidents reported on our ridesharing platform in 2017 and 2018. Nearly two years ago, Uber CEO Dara Khosrowshahi convened a dozen of the company’s top executives in a room to discuss an important issue: the safety of drivers and riders. It represents the latest in a series of actions Uber has taken to continually improve the safety of our platform for all who use it. In order to improve something, you have to measure it. We also turned to independent third-party organizations to vet our numbers and our process. We believe it’s time for a new approach. Additionally, the return trip facility on Uber Intercity has made it a preferred option for short travels and one-day trips! Q: Will you soon have a report for other countries or regions around the world? Yet when collecting data for that portion of our report, we found there was no uniform industry standard for counting and categorizing those types of incidents. “Uber has emerged as a leading partner in standing against sexual assault – not just through accountability and transparency, but also by supporting survivors, eliminating barriers to reporting, and taking steps to prevent violence and harassment. In a report released Thursday, Uber voluntarily disclosed the first comprehensive review of safety issues involving its ride service. We’re constantly pushing to do more on safety. Because we alone cannot meet all of the safety challenges inherent in our industry, we’re already working with law enforcement officials, road safety organizations, and more than 200 gender-based violence prevention experts—including the Rape, Abuse & Incest National Network (RAINN), the National Alliance to End Sexual Violence, and the National Network to End Domestic Violence—to innovate on new approaches that will raise the bar on safety in ridesharing. In fact, they made the intentional decision to be overinclusive, capturing data by accepting every report at face value.”, —Karen Baker, CEO, National Sexual Violence Resource Center, “We are proud to have partnered with Uber on a number of road safety initiatives and are pleased to see its continued investment in this space. Recent reports show Uber has double the market share compared to Lyft, so it wasn’t surprising when 82 percent of the women surveyed said they use Uber more than its main competitor. To that end, we’re teaming up with RALIANCE, a national partnership dedicated to ending sexual violence in one generation, to establish RALIANCE Business: a new resource center that will be dedicated to helping public and private sector leaders adopt consistent, evidence-based standards and strategies to improve how they measure, respond to, and prevent sexual violence that may occur in the workplace or within business operations. Rides Last Year In its first safety report, the ride-hailing company detailed sexual assaults, murders … That’s why we’re introducing our new Door-to-Door Safety Standard. Powered by Uber’s innovative technology, encouraging shared responsibility and including guidance from health experts, these new measures are designed to help protect the health and safety of everyone who uses our platform. SAN FRANCISCO (AP) — Uber, as part of a long anticipated safety report, revealed that more than 3,000 sexual assaults were reported during its U.S. rides in 2018.. That figure includes 235 rapes across the company’s 1.3 billion rides last year. with the National Sexual Violence Resource Center and the Urban Institute to create this much-needed classification system—and we made it open source so that other companies can use it to improve safety for their own customers. Delivering Holiday Cheer With Uber Connect, We use cookies to provide a personalised, secure experience for users. The moment is now for companies to confront it, count it, and work together to end it. As we see from the Uber Safety Report, the incident of accidents and sexual assault are minuscule. We call on other companies to follow Uber’s lead by partnering with anti-violence organizations and releasing their own reports.”, —Cindy Southworth, Executive Director, National Network to End Domestic Violence, “Sexual violence affects everyone in every industry. But we do know that every form of transportation is impacted by these issues. (CNN) — Uber released its highly-anticipated safety report on Thursday revealing, among other details, that it received 5,981 reports of sexual assault in 2017 and 2018. Data integrity is very important to us, and that’s one reason it took almost two years of research to produce this report. Uber announced more than a year ago that it would release a safety study. In addition, Uber rescreens drivers every year¹ and uses technology to look for issues in between. That’s why we partnered with the National Sexual Violence Resource Center to create a classification system. As someone who has prosecuted sex crimes and worked on these issues for more than 25 years, I can tell you that a new approach is sorely needed. This was an intensive, nearly two-year effort and data integrity is really important if we want this type of reporting to have an impact. In the United States alone, more than 45 rides on Uber happen every second. However, the number of trips on the Uber app also rose year-over-year by 30%. Nonconsensual touching was the most prevalent type of sexual assault that occurred during or in conjunction with Uber trips during the two-year period, according to data compiled by Uber, with 1,560 reported incidents last year. It’s difficult to make direct comparisons because organizations don’t proactively report like this. Evaluating Uber’s Safety Report. less-severe safety issues such as complaints of harsh braking or a verbal argument. Uber has for the first time in its history released a comprehensive safety report about its rides in the US spanning the full length of 2018 and part of 2017. Uber released a lengthy safety report on Thursday, disclosing that more than 3,000 sexual assaults were reported last year on US rides. This includes traffic fatalities, fatal physical assaults and sexual assault. Confronting sexual violence requires honesty, and it’s only by shining a light on these issues that we can begin to provide clarity on something that touches every corner of society. to provide a dedicated survivor hotline that will provide confidential crisis support and specialized services to survivors. It was clear from this conversation that successfully achieving that mission required a deeper understanding of the toughest issues we face as a company, listening to the specific concerns and experiences shared by drivers and riders, and a close examination of how our technology could help us keep people safe. And, most importantly, by bringing hard data to bear, we can make every trip safer for drivers and riders alike. In my driving career, with over 26,000 rides, the number of people who statistically should have assaulted me is .78 people. Uber’s US Safety Report includes information about Uber’s actions on safety, as well as data on the most serious safety incidents reported on our ridesharing platform in 2017 and 2018. Since Uber released its first ever safety report on Dec. 5, the media has raised alarms for the 5,981 instances of sexual assault included in the document. Yet data on serious safety issues, especially sexual violence, is sparse and inconsistent. San Francisco (CNN Business) Uber released its highly-anticipated safety report on Thursday revealing, among other details, that it received 5,981 reports of sexual assault in 2017 and 2018. The data in this report shows that serious safety incidents are exceedingly rare. How driver screening works Uber is now Clorox clean We’ll use what we learned in producing the US report to guide our next steps in other places. 79 percent said safety is a factor in deciding between the two. Photograph by Josh Edelson/AFP via Getty Images Uber Technologies … Data is sparse and definitions of sexual assault can vary by jurisdiction. We are partnering with RAINN, the nation’s largest sexual violence organization, to design and implement this program. Uber has released its first-ever safety report, which revealed a high number of sexual assaults that were reported by riders between 2017 and 2018. Uber ATG safety report A comprehensive review of our self-driving technology, our safety report offers information on ATG’s programs and processes. There was a 3.7% uptick in the total number of reported sexual assault incidents, to 3,045 in 2018 from 2,936 in 2017. … Efforts like this embolden our work for a safer future. LONDON -- Uber says it received nearly 6,000 reports of sexual assault from both riders and drivers across the United States in 2017 and 2018. Uber emphasized that these incidents constituted only 0.0003% of the 2.3 billion rides during this period and said nearly all of them ended without any safety issue. Get a 20% American Eagle coupon with your new AEO Connected credit card, Macy's coupon - Sign up to get 25% off next order, $20 off $200 during sale - Saks Fifth Avenue coupon, 20% off 1st in-app purchase over $65 with Forever 21 coupon code, Video: Moment Pro-Trump Rioters Clashed With Police in Capitol Corridor, From Fraud Claims to a Capitol Riot: A Historic Week in Washington, What China’s New Digital Currency Tells Us About a Cashless Future, Indonesian Authorities Locate Black Boxes in Boeing Plane Crash Search, When Rioters Stormed the Capitol: How the Day Unfolded, News Corp is a network of leading companies in the worlds of diversified media, news, education, and information services. All potential safety-related reports are By releasing this data publicly, Uber is confronting these challenging issues head-on rather than shying away from or minimizing the numbers. In 2018, nine people were murdered, while 58 died in Uber-related crashes. In fact, more than 99.9% of trips end with no safety issue at all. Uber Intercity has been helping people travel without compromising on safety and convenience. We had a specialized team of data auditors working to measure accuracy and consistency every step of the way. Uber Says 3,045 Sexual Assaults Were Reported in U.S. Of course, this is more than an “Uber thing.” Safety should never be proprietary, and it’s our intention to make an impact well beyond our own company, encouraging others to be more transparent with their data and to share best practices that can make everyone safer. In some countries, we’re testing a feature to give drivers and riders the option to securely record audio during their trip as a safety precaution. As I wrap this up, I want to say that most passengers are great. The report says the company received nearly 6,000 reports of sexual assaults over 2017 and 2018. Uber's report responds to criticism, and lawsuits, regarding safety in ride-hailing. Uber has disclosed that 3,000 sexual assaults were reported on its U.S. rides last year, the first time it has revealed the scale of the safety problem that exists at ride-hailing companies. The San Francisco-based ride-hailing company voluntarily released the information, among other data, in its first-ever safety report on Thursday. The National Sexual Violence Resource Center reviewed how we applied the taxonomy to our incident data and The Chertoff Group, a firm with security and risk management expertise, evaluated our process. For example, the NYPD received 1,125 complaints of sex offenses in the transit system during the same time period covered by this report. To that end, we’re teaming up with RALIANCE, a national partnership dedicated to ending sexual violence in one generation, to establish. There were 515 incidents of rape or attempted rape in 2018. Q: Why should people feel safe riding or driving with Uber after seeing these numbers? Q: How do I report incidents like this to Uber? Less than one. Every form of transportation is impacted by these issues. Uber Technologies Inc. said it received 5,981 reports of sexual assault involving U.S. passengers or drivers during 2017 and 2018, underscoring the risk that has been a chief criticism of ride-hailing companies around the world. Q: How does this data compare to other forms of transportation? Uber says compiling these incidents is… All of that work culminates in the Safety Report that we are sharing with you, the public, today. Most companies don’t talk about issues like sexual violence because doing so risks inviting negative headlines and public criticism. 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